Description

HVAC Technician

Key things that you want to know about this role:

Job Level: 3+ years experience will set you up for success in this role

Job Location: This important role supports Reserve at Quebec (298 units multifamily) located in Fort Worth, TX

Position Type: Full Time and the ability to be on call to support our residents for emergencies

Pay Range: Starting at $26+/hour -- we believe in a culture of transparency.

About Us: Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2020, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents. We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. As our HVAC Technician, you will provide high quality service to our residents, joining a team of outstanding team members with a commitment to excellence. You will hold yourself to a high set of standards, demonstrate a positive, service-minded demeanor, and successfully manage multiple shifting priorities. You will be responsible for the routine maintenance of the physical integrity of the community, including daily pickup of grounds, ensuring a safe, secure, and comfortable living environment for residents, visitors, and staff. You will be our go-to person to ensure our residents are taken care of in the event of an emergency. We are embracing technology in how we serve our communities. Our HVAC Technicians receive work orders on our Maintenance Mobile App. You will be provided a stipend for your use of your personal smartphone to stay connected with us and process through your work orders.

POSITION SUMMARY: The HVAC Technician is responsible for maintaining and repairing heating, ventilation, and air conditioning (HVAC) systems within affordable housing properties managed by Pivotal Housing Partners. This position ensures that HVAC systems operate efficiently and effectively. The ideal candidate will have experience with residential HVAC systems, excellent problem-solving skills, and a commitment to providing high-quality service in a timely and cost-effective manner. Additionally, when no HVAC work orders are pending, the technician will assist with general maintenance tasks to ensure the upkeep of the property. Completion of daily work orders and responding to on-call emergencies in a timely manner. Assist with all aspects of maintenance throughout assigned properties.

Responsibilities: HVAC

Perform regular preventative maintenance on equipment.
Attempt to troubleshoot and repair problems with the HVAC electrical system and understand the closed freon system well enough to knowledgeably communicate with a repair contractor.
Attempt to repair/replace thermostats, thermo-couplings, capacitors, filters, blower motors.
Removing old systems
Installing new systems
Communicating with clients/vendors and residents.
Responsible for all unit quarterly inspections with community manager.
Change furnace filters quarterly.

General

Provide customer service to all current and future residents.
Complete resident work orders on a timely basis (24 to 48-hour expectation)
No work is to be completed without a work order.
All work orders are to be completed through the Maintenance Mobile App via your own personal cell phone.
Respond to after-hours emergency calls when assigned.
Responsible for maintaining grounds, lawn care and buildings at a high standard. Including but not limited to, cleaning common areas, restrooms, playground, community room, fitness room, business center, media center, and any additional common areas.
Assist with trash-outs and court-ordered evictions when necessary.
Maintain inventory and organize a supply of repair parts and materials in a neat and organized fashion in a manner appropriate for the required level of service.
Perform snow removal and ice-melt chemical application when necessary.
Repair/replace general maintenance items such as locks, doorknobs, smoke alarms.
Replace/repair patio and window screens and broken windows.
Attend meetings as directed by the supervisor and/or Regional/Area Manager upon request.
Responsible for attending all onboarding trainings and 1:1s with manager.

Electrical

Read and use the electrical schematic drawings attached to appliances, HVAC units and water meters. \Repair/replace and maintenance of residential branch circuitry including receptacles, switches, and light fixtures, and the electrical systems of appliances, HVAC units and water heaters.
Repair/replace mounted exterior lighting fixtures.
Repair/replace intercom and electric lock systems.
Trouble-shoot repairs to reduce the reliance upon outside contractors.

Carpentry/Turnover

Perform unit turnover between residents in a timely manner and per company standards (3 to 5-day expectation)
Complete turn checklist and attach to work orders in the Maintenance Mobile App
Remove trash, unwanted items from vacated units.
Repair/replace doors and door jams.
Perform, schedule or supervise painting, cleaning, carpet installation and shampooing contractors as needed.
Provide initial and final inspection of all work needed and done in a turnover.
Organize multiple turnovers to run concurrently and efficiently.
Self-perform all minor repairs in the turnover, i.e., replacing blinds, caulking, etc.,

Plumbing

Repair of common fixtures such as toilets, faucets, drain lines, dishwashers, disposals.
Trouble-shoot diagnostic issues to reduce reliance upon outside contractors.
Solder copper lines and correctly repair PVC line.
Troubleshoot and or repair a water heater if applicable.

Drywall/Painting

Repair damaged drywall to a ‘like-new’ appearance
Repaint and/or touch-up painted surfaces to a “like-new” appearance.
Provide the proper finish techniques and finishes for different surfaces such as doors, drywall, textured areas.

Compliance

Conducts all business in accordance with company policies and procedures, state, and federal laws, e.g., OSHA, ADA, Fair Housing, etc.
Comply with budget requirements in the ordering of supplies and/or services.
Attend annual Fair Housing classes and other required company trainings.

Requirements

Successful candidates will have:

3+ years of related experience
Reliable transportation and valid driver’s license
HVAC certification required (EPA Type 2 or Universal)
Commitment to regular attendance (may include weekend and OT hours)
Ability to be “on-call” for emergencies
Ability to receive, manage, and close work orders by using smartphone applications

Full-Time Benefits:

Eligibility for semi-annual merit increases: January and July
Paid every Friday
Quarterly Bonus Opportunities – Site team members are eligible for performance-based bonuses each quarter when key KPIs and property metrics are achieved, rewarding strong results and teamwork.
Medical Coverage: Choice of two medical plans (PPO and HDHP) to fit your needs
HSA Contributions: Company-funded contributions to your Health Savings Account (HSA) each year
Dental, Vision & More: FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage
Retirement Savings: 401(k) plan with company match to support your future
Time Off: Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year
Emotional Wellbeing: Employee Assistance Program (EAP) for you, your dependents at home, and even children away at college
Professional Growth: Professional development assistance to support your career goals

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. At Pivotal, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable -- and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking -- which is why we're dedicated to adding new perspectives to the team.