Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Patriot Heating and A/C is a well-established residential HVAC and plumbing provider based in Shawnee, KS. We’re looking for an experienced Customer Service Representative (CSR) to help lead our next stage of growth. Strong attention to detail, computer literacy, and excellent communication skills are a must. Knowledge of ServiceTitan is a plus!

Responsibilities

Answer incoming calls and schedule service appointments
Make outbound calls to existing customers to promote services and maintenance opportunities
Provide excellent customer service and handle customer inquiries
Schedule jobs, dispatch technicians, and coordinate daily schedules
Accurately enter and update customer information in ServiceTitan
Process service requests, invoices, and customer follow-ups in ServiceTitan
Communicate effectively with technicians, customers, and management

Qualifications

ServiceTitan experience preferred
Strong communication and customer service skills
Excellent attention to detail and computer skills
Ability to multitask and stay organized in a fast-paced environment
HVAC or plumbing office experience preferred, but not required
Bilingual (English/Spanish) is a plus

What We Offer

Medical, Dental and Vision benefits
401(k) with company match
Steady, full-time position
Supportive team environment
Opportunity for growth and advancement within the company